Hard disk error 3f1 hp что делать
Обновлено: 05.07.2024
Summary: Are you facing HARD DISK 1 (3F1) error issue & don't know why receiving this error code? Then here is the answer of your question, this blog has everything you need to know about HARD DISK 1 (3F1) error and its solutions.
In most cases, this problem resides within the hard drive. However, in some cases, the problem can be caused by a malfunctioning hard drive controller but that’s rare. Following are some solutions that you can apply to your system and fix it.
Solution 1. Hard Reset
A hard reset wipes out everything from the computer memory (cache, RAM, etc.) & restores the default functionality thus, re-establishing software connection between the hardware and the BIOS that could probably fix the hard disk error.
To hard reset your HP laptop, follow these instructions:
- Disconnect power cable
- Unplug all peripherals and USB devices
- Remove the battery. If it’s internal, open the laptop casing and disconnect the battery
- Press and hold the power button for a while to discharge any remaining current on the board (stored in capacitors, etc.)
- Then install/connect the battery and turn ON your laptop
Check if your system is able to boot completely. If not, proceed to the next step.
Solution 2. BIOS Reset Defaults
To reset BIOS defaults on your HP laptop, follow these instructions:
- Turn off your system and wait for 10 sec
- Turn it ON and start pressing F10 to enter BIOS
- Press F9 in the BIOS screen to select and load the BIOS Setup Defaults Setting.
- Press F10 to save settings and exit the BIOS
- Use the arrow to select Yes when prompted and then press Enter
Your system will reboot. If it still displays the same error, follow the next step.
Solution 3. Use HP PC Hardware Diagnostics
There are 6 different diagnostic tests that are performed either in Quick mode (takes 1-3 minutes) or extensive mode (takes more than 2 hours). To run diagnostics on hard disk, follow these steps:
- Plug in the AC adapter and make sure no other USB device is connected to the system
- Press and hold the power button for 5 seconds to turn the system off (if it’s on)
- Press the power button to turn the system ON and immediately start pressing the ESC key repeatedly 4-5 times. A menu list appears
- Press the F2 key
- Select Components Test from the HP PC Hardware Diagnostics menu
- Choose the hard drive using the arrow key
- Select Quick Test and then select Run Once
- Wait for the hard drive test to finish. If your system has more than one drive, select Test All Hard drives
- After the test, results are displayed. If the hard drive passes the Quick Test but the problem is still unsolved, run Extensive Test after a restart
Alternatively, you can press the F2 key when the error appears on the screen after turning ON your HP laptop. This opens further options for diagnostics. Press F4 to run Hard Disk Tests.
In case you are still stuck with the error, proceed to the next step
NOTE: Diagnostics can fix most problems but it can also damage the hard drive. As the drive is already damaged, running Extensive test can lead to drive failure. Therefore, recover your data before proceeding to any step that involves the exhaustive use of the hard drive. This precaution can help you save your important data before the drive fails. You can skip to step 5 for data recovery and drive repair process.
Solution 4. Reset the Hard drive
If your computer has fallen off or else has got jarred, it’s possible that the connection to hard drive gets loose.
- Remove the battery and makes sure all USB devices, power cable, etc. are disconnected from the laptop
- Open your HP laptop using Philips Screwdriver or similar tool. Use an anti-static strap or use a conductive foam pad while working with internal components of the laptop
- Unplug the hard drive, and then firmly reconnect it
Boot the system and check if it is able to boot successfully. In case it doesn’t, proceed to the next step.
Solution 5. Remove Hard Drive and Test it
If your system is running Windows XP, possibly the SATA drivers are not installed and that’s the reason why your system fails to boot and gets stuck on the error. Therefore, first check and install the SATA driver (refer to user manual of your system).
Alternatively, you can remove the hard drive from the system and test it by connecting to another PC using SATA to USB connector. If your drive is still not recognized, it’s probably damaged or corrupt. Proceed to the next step for recovery and re-installation process.
Solution 6. Use Data Recovery Tool
If none of the above-mentioned solutions work, use a reliable data recovery tool such as Stellar Data Recovery- Standard that facilitates recovery from an inaccessible, corrupt, and formatted hard drive. The ‘Deep Scan’ option allows you to recover all your data and perform raw recovery based on file signatures. All files folders, music, videos, pictures, documents, etc. can be easily recovered with the help of this tool.
About The Author
Aruna
Aruna Attri is a Senior Data Recovery Expert at Stellar®. She is a technology blogger and Windows expert. She has experience in Windows data recovery domain. She loves to troubleshoot Windows issue and write technical tips and tutorials.
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How do you use stellar if you dont have any device
Hi Lester,
Please explain your query in detail. We will try to help you in better ways.
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Based on a suggestion from Huffer, I'm posting this as a new topic in case anyone else comes across this issue in the future.
BIOS Version: F.1A
Operating System: Windows 7 Home Premium 64 Bit
When starting up this laptop, after successful POST it comes up with the following error:
Hard Disk Error: Hard Disk 1 Error 3F1.
As seen in this screen shot:
Hard Disk 1 in the above picture denotes the internal HDD in the laptop, not an external eSata one.
If your fast enough after the POST screen, you can press F9 boot menu, and choose to ignore the error and continue booting into windows. If you let it just do a normal POST it will halt on this error and won't allow windows to load.
In an effort to remedy the situation I have tried installing 3 other drives all showing the exact same error.
- Western Digital Scorpio Blue: WD2500BEVT - 250Gb, pulled from another working laptop.
- A-RAM Pro Series 64Gb 2.5" SSD, pulled from another working system.
- Western Digital Black: WD5000LPLX - 500Gb, this drive was purchased brand new thinking there was a possibility the other 2 drives might be faulty.
I then ran GSmart HDD Control on all 3 drives attempting to work out why all 3 drives didn't work.
When tested in a standard desktop system on a standard SATA lead all 3 drives return no S.M.A.R.T errors, and all passed a full read test.
When tested with HP's own testing tools from BIOS on this laptop, the drives also passed the full HDD test, but still fail after the post screen.
In desperation I purchased a compatible mainboard that will fit into the DV6-6027TX chassis with the same board ID, details as follows:
HP Casablanca H710
System Board id: 1657
System Board CT No: PBWQE03HT1Q090
Bios Version: F.1A
Incidentally if you want the best possible Graphics for a replacement board in the System Board id range: 1657, try the following part No's instead:
They both have an AMD HD6770 chip, with 2Gb dedicated memory.
Once installed this board also POST's fine, however it also gives the same Hard Disk 1 Error 3F1.
I looked up the HP BIOS error Codes:
It gives a very generic:
This indicates a potential problem with the hard drive. Please run the hard drive test. At this point, having ruled out the HDD's, this then indicates to me that the issue may lay with either the HDD cable itself or a mainboard issue with HP Pavilion dv6 range of laptops. I attempted to find a replacement SPS-Cable Kit, Part No: 640422-001 for the original mainboard, however the part is no longer available. Mumbodog suggested an alternate Part No that is still available: 665301-001. I have since contacted the Ebay vendor of the replacement mainboard, and requested a HDD cable replacement, as it's a cheap option if it works, and helps rule another element of the equation out. I will post back here once I have tried the HDD cable, to let others know if this works or not. If it doesn't, then the only other possibility I can think of is 2 faulty mainboards or a common fault in these boards, that requires rectifying. If anyone else has a good suggestion, or has seen this before, please post your experience here. Tardis4007-09-2016 04:30 PM
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Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with hard drive error . I will be glad to help you.
If you think it is the cable or the motherboard, can you try the cable from the other computer? That will tell us if the cable or motherboard.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as " Accept as Solution ".
To simply say thanks, click the Thumbs up below!
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
07-17-2016 05:41 AM
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The mainboard I purchased was just that, mainboard only, not from an entire laptop. So unfortunately I can't try the cable that came with the new board, as there wasn't one.
I've paid for postage, and I'm waiting on a replacement cable to come from the Ebay vendor, it will be very interesting to see if it works!
Thanks for the suggestion though Tardis40.
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I have received the replacement HDD cable, and tested with it, however I still receive the Hard Disk 1 (3F1) error.
Having tested the new HDD on a desktop PC with GSmart HDD Control and verified it has no bad sectors or SMART errors, I can only assume that the replacement mainboard has the same fault that my original mainboard had, which is a bit disappointing.
I will have to send back for warranty, and get another replacement I suppose. I would be interested to hear from HP about the matter, as the system still works with either board if you bypass the error message, however it makes for a very slow and annoying boot up when you have to fiddle with keys every time.
I'm suspecting that either the bios doesn't go back and re-check drives once it receives a HDD fault, and just assumes anything getting plugged into it after that point is faulty, or that there is some other bios issue at play here. Not being a programmer though, I would have no clue how to rectify the issue.
Only other thing I can think of is that it doesn't like non-HP supplied HDD's, but I'd say that's unlikely.
The fact that I've tried 3 known working drives, and it gives the same error with both mainboards would indicate that I've been unlucky and have 2 faulty mainboards.
Will post back again once I get another replacement to see if another new mainboard works.
Please note that in the intervening weeks while the laptop has been sitting waiting for the replacement cable it has also developed a display corruption, as see in the attached photos.
New HDD with original SATA Connector plugged in, with new SATA connector above it, showing it's a different size plug, and won't fit in the HDD caddy.
RAM test pass, notice display corruption on new mainboard.
New HDD on the new mainboard, now showing display corruption, suspect faulting VGA module on mainboard.
Close up of SATA connectors, the one on the left is the new one that was tried sitting loose, but still showed the same 3F1 error.
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When I turned on computer i got a hard disk error. When I go to diagnostics it says tests aren’t loaded, but I can’t load them if I can’t get the computer to run. How can I get past this?
02-03-2018 10:23 AM - edited 02-03-2018 10:24 AM
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> how can I get past this?
Not easily, if at all.
There is no way to use "software" to repair your "hardware" problem.
You already have been told that your disk-drive is in "imminent failure" status.
Running any more tests will only confirm that diagnosis, and give you more-specific details about the failure.
Compare to your automobile's engine running "roughly".
You need to get an auto mechanic to fix it, by swapping hardware (spark plugs, fuel injectors, coil, electronics).
Do you really care (other than the price-tag for new parts & for labour) "how" (s)he fixed it?
Your only solution is to purchase a replacement disk-drive, and install Windows onto it.
Then, connect the current disk-drive as a "secondary" disk-drive, and, hopefully, you will be able to copy your personal files from "old" to "new".
What model-number is your computer?
Knowing this will give us details on how to obtain a copy of the "Windows Installer" specific to your computer.
P.S. Is the HP warranty still valid? If so, then exercise the warranty, to get HP to replace the disk-drive, at no cost to you.
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
02-03-2018 10:23 AM - edited 02-03-2018 10:24 AM
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> how can I get past this?
Not easily, if at all.
There is no way to use "software" to repair your "hardware" problem.
You already have been told that your disk-drive is in "imminent failure" status.
Running any more tests will only confirm that diagnosis, and give you more-specific details about the failure.
Compare to your automobile's engine running "roughly".
You need to get an auto mechanic to fix it, by swapping hardware (spark plugs, fuel injectors, coil, electronics).
Do you really care (other than the price-tag for new parts & for labour) "how" (s)he fixed it?
Your only solution is to purchase a replacement disk-drive, and install Windows onto it.
Then, connect the current disk-drive as a "secondary" disk-drive, and, hopefully, you will be able to copy your personal files from "old" to "new".
What model-number is your computer?
Knowing this will give us details on how to obtain a copy of the "Windows Installer" specific to your computer.
P.S. Is the HP warranty still valid? If so, then exercise the warranty, to get HP to replace the disk-drive, at no cost to you.
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
02-03-2018 11:11 AM
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Thanks. I went ahead and took it to the mechanic as it was above my abilities
02-03-2018 11:27 AM
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I recently have the same problem. It happened on my HP Pavillion 500-164. I've already bought a new HDD, but now I can't figure out for the life of me how to get windows reinstalled. Tried making a recovery media from my other HP, but when i try booting it up it tells me "The System Recovery Media does not support this computer". Remember back in the day computer companies gave you a recovery cd/dvd
02-03-2018 02:40 PM
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Since that string ends with a '1', get the technician to check that the "data" cable from the disk-drive is connected to the SECOND port on the motherboard.
If it connected to the FIRST port on the motherboard, namely '3F0', your computer may have a small solid-state device connected to the '3F1' port, and it's that S.S.D. that may have "failed", not your disk-drive.
02-03-2018 02:52 PM
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@Sinny wrote:I recently have the same problem. It happened on my HP Pavilion 500-164. I've already bought a new HDD, but now I can't figure out for the life of me how to get windows reinstalled. Tried making a recovery media from my other HP, but when i try booting it up it tells me "The System Recovery Media does not support this computer".
Remember back in the day computer companies gave you a recovery cd/dvd
Sinny, you should have created your own question.
If your computer was running Windows 8, there was a program on your computer to create your own "System Recovery Set" (either onto a 16GB USB memory-stick, or "burning" onto a few DVD-recordable disks). Did you run it?
If your computer was running Windows 8, or Windows 8.1, access:
Order Recovery Media-CD/DVD/USB
USB - Windows 8 64-bit Recovery Kit
System Recovery Kit for Consumer Desktop
Order Media
N/A
N/A
Mar 8, 2016
to purchase a copy for your model.
Note that this is Windows '8.0' -- run Windows Update for the free upgrade to '8.1'.
Or, if your computer was running Windows 10, you were granted a "digital entitlement" to reinstall Windows 10, at any time, at no cost to you, onto the same computer.
to download Windows 10 (1709 - Fall Creators Update), and to create the "Installation Media" that you will "boot" onto your computer.
When installing, when prompted to enter the 25-character product-key, click "I do not have one".
Windows will finish the installation, and, if connected to the Internet, will leverage your entitlement to "activate" automatically.
Then, run Windows Update.
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
02-26-2019 11:57 PM
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02-27-2019 12:02 AM
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02-27-2019 07:33 AM
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