Dameware products что это
Обновлено: 05.07.2024
Leverage broad, multi-platform support for comprehensive visibility in networked systems
Leverage broad, multi-platform support for comprehensive visibility in networked systems
SolarWinds ® Dameware ® Remote Everywhere (DRE) is a remote management software and administration tool designed to enable you to provide fast remote support assistance to multiple operating systems, including machines running Windows operating systems. Using DRE, you can establish encrypted and safe connections to Windows workstations and servers—typically in eight seconds or less. DRE also provides you with the tools to chat with the end-user, share files, take screenshots of the remote machine, and lock the remote system for complete control.
Extend remote monitoring and management to Mac OS devices
Extend remote monitoring and management to Mac OS devices
DRE also enables you to access Mac systems remotely from workstations and mobile devices to see exactly what’s on the end user’s screen during a remote session. You can quickly share screens, transfer files, and enhance your quality of remote support through the built-in chat messenger, which allows you to communicate directly with the end users and keep them updated during troubleshooting sessions. You can also capture and print screenshots of the remote Mac device computer right from the DRE console.
Use Linux remote management software tools to connect and monitor distributions
Use Linux remote management software tools to connect and monitor distributions
Not all remote management tools are compatible with Linux machines. However, DRE allows you to remotely access and control Linux computers and servers across your network, including those running distributions Debian 5 and later, CentOS 5 and 6, multiple Ubuntu versions, Red Hat Enterprise Linux 5 and later, and Fedora 15 and 16.
You can also change visualization options in-session, easily create and configure end user accounts, and more easily troubleshoot persistent issues using the greater visibility and access DRE is built to provide.
Use your mobile device to establish remote sessions
Use your mobile device to establish remote sessions
As offices become increasingly mobile, technicians need tools that can allow them to keep pace with the technology of their end users. DRE is designed to let technicians use Android or iOS mobile or tablets to provide remote support and management sessions on end user devices, helping cut down on response time and resolve issues on the fly.
Support end users inside and outside the LAN with remote management software
Support end users inside and outside the LAN with remote management software
Remote access and management tools can allow technicians to access devices from home, when traveling, and from other remote locations. DRE’s centralized software deployment also allows technicians to initiate over-the-internet remote desktop sessions via an internet proxy to support end users and control unattended remote computers outside the local network.
Remote management software is a tool designed to help IT departments and service providers more efficiently manage the infrastructure, networks, resources, end-user workstations, and devices of the businesses they serve.
Remote monitoring solutions typically include tools for remotely accessing workstations, mobile devices, and virtual machines. This allows you to perform file transfers between remote computers without the need for intermediary devices and directly control end-user workstations as needed. Many of the best remote management software options now include unattended support and automation capabilities, which can enable you to deploy patches, software updates, configuration changes, and other key security and firmware updates easily and without disrupting end users’ ability to work.
Manually managing remote systems can create additional tasks and responsibilities for IT admins and tech staff, such as juggling task tracking, smoothing over the communications gaps that can arise without clearly establishing who’s responsible for which tasks, determining which tasks are critical or not, and establishing the proper processes for updating and reassigning tickets. Remote management software is an important tool built to help teams better solve these issues and more.
For example, remote management software can help increase collaboration within IT departments and help desk teams. Many IT teams are composed of individuals with different backgrounds, skill sets, and specializations, but the right remote management software can make it possible for your entire team to do their jobs more effectively by enabling seamless session transfers between teammates and clear lines of communication technicians can use to exchange information about specific tickets. Remote management software can help increase the operational efficiency of your team by eliminating the logistical gaps between personnel and processes.
Remote management tools can also help eliminate communication gaps between end users and technicians. Opportunities for miscommunications can occur when it comes to remote access and explaining an issue verbally or in text. Remote management tools better enable technicians to access end-user workstations, regardless of operating system and for devices like remote computers and servers, mobile devices, and more.
Remote access software, when used as a part of remote management processes, can also allow for the direct transfer of files between remote devices. This can bypass the need to exchange files by less secure or inefficient means like email or USB drive—and makes it possible to print files from one device on the other’s local machine. When properly implemented, this capability can prove incredibly useful for end users and businesses.
Session metrics collected by remote solutions can also create a valuable archive of performance information if properly leveraged. Historical data and session histories can allow teams to check how similar problems were resolved—both creating a potential instruction manual for junior employees and helping ensure you provide end users with a consistent service experience. Remote management software, when integrated with a service desk ticketing solution, can be an efficient means of organizing and updating tickets.
Remote management software is typically achieved through an agent-host model, which involves installing a small remote control application or agent on each local workstation (in some cases, this could also be delivered over a network using a remote access server), which is then accessed by the remote management platform.
After successfully establishing a remote connection, you can directly access servers and file downloads, control end-user desktops, update configuration services, and more. Properly implemented remote access software can also provide significant improvements to technician productivity, operational efficiency, and system uptime.
Dameware Remote Everywhere (DRE) is built to allow you to manage remote devices, whether they are Windows, Mac, Linux systems. You can run a monitoring report to better inform audits, deploy scripts, and view information about each device, within your networked environment. This includes the ability to gain system info, BIOS, and device details for workstations, virtual machines, servers, switches, and routers at the beginning of a remote session.
DRE can help reduce your response and resolution times by establishing rapid, safe connections. DRE also includes unattended remote support capabilities designed to help you resolve issues without interrupting end-user workflows or their access to network services.
The best remote monitoring tools can provide comprehensive cross-platform support for different operating systems and device types. DRE features include Windows, Mac OS, and Linux remote management software tools—all in crystal-clear, 4K definition that can automatically match your bandwidth capacity to avoid slowing down network traffic. The tool also allows you to establish connections to and from your mobile device built with the same safety and speed as desktops and other devices.
DRE also includes a reporting tool that can provide actionable insights about the performance and productivity of your team, based on remote session information details, technician-specific performance data, and other sources. DRE even allows you to collect follow-up survey information from end users for deeper understandings of the ways your department is thriving, and which aspects of your services need more attention.
Remote management software is a tool designed to help IT departments and service providers more efficiently manage the infrastructure, networks, resources, end-user workstations, and devices of the businesses they serve.
Remote monitoring solutions typically include tools for remotely accessing workstations, mobile devices, and virtual machines. This allows you to perform file transfers between remote computers without the need for intermediary devices and directly control end-user workstations as needed. Many of the best remote management software options now include unattended support and automation capabilities, which can enable you to deploy patches, software updates, configuration changes, and other key security and firmware updates easily and without disrupting end users’ ability to work.
Manually managing remote systems can create additional tasks and responsibilities for IT admins and tech staff, such as juggling task tracking, smoothing over the communications gaps that can arise without clearly establishing who’s responsible for which tasks, determining which tasks are critical or not, and establishing the proper processes for updating and reassigning tickets. Remote management software is an important tool built to help teams better solve these issues and more.
For example, remote management software can help increase collaboration within IT departments and help desk teams. Many IT teams are composed of individuals with different backgrounds, skill sets, and specializations, but the right remote management software can make it possible for your entire team to do their jobs more effectively by enabling seamless session transfers between teammates and clear lines of communication technicians can use to exchange information about specific tickets. Remote management software can help increase the operational efficiency of your team by eliminating the logistical gaps between personnel and processes.
Remote management tools can also help eliminate communication gaps between end users and technicians. Opportunities for miscommunications can occur when it comes to remote access and explaining an issue verbally or in text. Remote management tools better enable technicians to access end-user workstations, regardless of operating system and for devices like remote computers and servers, mobile devices, and more.
Remote access software, when used as a part of remote management processes, can also allow for the direct transfer of files between remote devices. This can bypass the need to exchange files by less secure or inefficient means like email or USB drive—and makes it possible to print files from one device on the other’s local machine. When properly implemented, this capability can prove incredibly useful for end users and businesses.
Session metrics collected by remote solutions can also create a valuable archive of performance information if properly leveraged. Historical data and session histories can allow teams to check how similar problems were resolved—both creating a potential instruction manual for junior employees and helping ensure you provide end users with a consistent service experience. Remote management software, when integrated with a service desk ticketing solution, can be an efficient means of organizing and updating tickets.
Remote management software is typically achieved through an agent-host model, which involves installing a small remote control application or agent on each local workstation (in some cases, this could also be delivered over a network using a remote access server), which is then accessed by the remote management platform.
After successfully establishing a remote connection, you can directly access servers and file downloads, control end-user desktops, update configuration services, and more. Properly implemented remote access software can also provide significant improvements to technician productivity, operational efficiency, and system uptime.
Dameware Remote Everywhere (DRE) is built to allow you to manage remote devices, whether they are Windows, Mac, Linux systems. You can run a monitoring report to better inform audits, deploy scripts, and view information about each device, within your networked environment. This includes the ability to gain system info, BIOS, and device details for workstations, virtual machines, servers, switches, and routers at the beginning of a remote session.
DRE can help reduce your response and resolution times by establishing rapid, safe connections. DRE also includes unattended remote support capabilities designed to help you resolve issues without interrupting end-user workflows or their access to network services.
The best remote monitoring tools can provide comprehensive cross-platform support for different operating systems and device types. DRE features include Windows, Mac OS, and Linux remote management software tools—all in crystal-clear, 4K definition that can automatically match your bandwidth capacity to avoid slowing down network traffic. The tool also allows you to establish connections to and from your mobile device built with the same safety and speed as desktops and other devices.
DRE also includes a reporting tool that can provide actionable insights about the performance and productivity of your team, based on remote session information details, technician-specific performance data, and other sources. DRE even allows you to collect follow-up survey information from end users for deeper understandings of the ways your department is thriving, and which aspects of your services need more attention.
дамеваре – это средство управления корпоративными системами на платформе виндоус нт/2000/хр/2003/виста, позволяющее администраторам обойти ограничения ММС. днту включает большое количество средств администрирования виндоус нт, объединенных под одним общим централизованным интерфейсом, и позволяет удаленно управлять серверами и рабочими станциями виндоус. Практически все стандартные утилиты, входящие в состав днту, доступны через интерфейс в стиле проводника, большинство из них было улучшено для обеспечения высочайшей производительности, дополнительной функциональности и легкости в использовании. днту также включает специализированные средства, такие как контроль и экспортер, а также поддерживает стандартные страницы свойств и контекстное меню оболочки.
днту включает мощный браузер объектов, а также расширенный функционал по извлечению, поиску и фильтрации объектов и атрибутов. Поддерживается управление объектами, такими как оу, Контейнеры, Пользователи, Группы, Контакты, Компьютеры, Общие ресурсы, а также всеми атрибутами, не доступными из стандартной консоли ММС (например, Фотографии, Логотипы, идентификаторы работников и т. д.) .
Кроме днту также поддерживает управление следующими ресурсами: Домены, Рабочие станции, Диски, Журналы, Локальные Группы, Глобальные Группы, пользователи Домена, Открытые Файлы, Принтеры, Процессы, Свойства, Реестр, Службы, Сессии, Общие ресурсы, Выключение/Перезагрузка, Программы, Терминальные Службы/рдп, днту продолжает поддерживать устаревшие (не-ад) сети виндоус с помощью динамического древовидного браузера. Контроллеры домена, серверы и рабочие станции, а также «невидимые» компьютеры (машины, которые по умолчанию не показываются в сетевом окружении браузера) могут управляться удаленно после добавления в дерево через имя машины или ип-адрес. днту по сути обеспечивает возможность управления сетью через интерфейс в стиле Проводника.
днту также включает программу ремоте контрол для быстрого и легкого развертывания и отладки любого программного обеспечения, а также экспортер для быстрого сбора информации с удаленных виндоус-машин.
В этом обзоре Dameware мы рассмотрим Dameware Remote Everywhere (DRE) от Solarwinds, чтобы определить, стоит ли его рассматривать как лучшее программное обеспечение для удаленного рабочего стола..
Dameware Remote Everywhere понравится тем, кто ищет быстрый и безопасный сервис, предоставляя подробную информацию об устройствах, к которым он подключается..
Цены на Dameware Remote Everywhere (Фото предоставлено Solarwinds)
Цены тем дешевле, чем больше лицензий вы приобретаете, начиная с 540 долл. США / лицензия для 1–5 техников и снижаясь до 400 долл. США / лицензия, если у вас более 100 техников. Итак, если у вас есть пять техников, стоимость будет $ 2700.
Список функций Dameware Remote Everywhere (Изображение предоставлено Solarwinds)
Технический специалист может работать на любом компьютере под управлением Windows, macOS или Linux и может подключаться к любому настольному компьютеру или мобильному устройству, Android или iOS. Кроме того, они могут получить доступ к компьютеру конечного пользователя, не беспокоя его, работая за кулисами, чтобы решить сообщенную проблему.
Первым шагом в начале работы с DRE является регистрация учетной записи. Вам не нужно вводить какую-либо платежную информацию, но вам нужно будет предоставить информацию о компании, включая электронную почту и телефон. После регистрации вы получите электронное письмо со ссылкой для создания логина, после чего вы войдете в онлайн-панель управления..
14-дневная бесплатная пробная версия в настоящее время может быть продлена до 90 дней (Изображение предоставлено Solarwinds)
DRE доступен в качестве бесплатной пробной версии в течение 14 дней с полной функциональностью, но при первом входе в систему вы получите уведомление о продлении пробной версии до 90 дней. С этого момента вы готовы начать использовать сервис, и весь процесс установки занимает всего пару минут..
Хотя процесс установки занял всего несколько минут, оттуда идти было не так просто, как хотелось бы. Первоначально мы хотели проверить удаленное подключение к телефону Android.
Было не сразу очевидно, как это сделать с панели инструментов, в которую мы только что вошли, поэтому мы пошли искать некоторую документацию. Как только мы нашли его, мы обнаружили, что ему не хватает необходимой нам информации..
Мы столкнулись с многочисленными сбоями при доступе к опциям в левом меню (Изображение предоставлено: Solarwinds)
В конце концов мы смогли подключиться к тестовому телефону после загрузки приложения и ввода PIN-кода, который генерируется из консоли на рабочей станции технического специалиста. Соединение было быстрым, и разрешение было в порядке, но не так хорошо, как мы думали, как это было описано на веб-сайте Dameware..
Возможность просматривать диски локальной рабочей станции и копировать файлы на удаленное устройство была хорошей и работала без проблем. Но мы обнаружили, что сеанс потерпел крах при нажатии на Процессы или Приложения на вкладке Системная информация. Затем нам нужно выйти из приложения на телефоне, перезапустить его и повторно ввести PIN-код, чтобы продолжить.
Dameware обладает очень высоким уровнем безопасности, отвечающим требованиям, установленным федеральным правительством США. Он соответствует Федеральным стандартам обработки информации (FIPS) 140-2 с использованием криптографического модуля BSAFE Crypto-C Micro Edition..
DRE показывает уровни безопасности, используемые федеральным правительством (Изображение предоставлено: Solarwinds)
Dameware был также первым программным продуктом для удаленного доступа, предложившим решение для смарт-карт, которое было разработано в 2006 году в сотрудничестве с армией США. С тех пор проверка подлинности смарт-карт стала обязательной на всех уровнях федерального правительства..
Различные способы обращения в Dameware за поддержкой (Изображение предоставлено: Solarwinds)
Вы также можете позвонить по одной из линий технической поддержки в США, Европе или Азиатско-Тихоокеанском регионе, но они доступны только в обычные рабочие часы. Dameware на самом деле имеет офисы в 12 разных местах, но многие из них занимаются только продажами.
За цену, которую вы платите за лицензию, мы были разочарованы в DRE. Настройка заняла больше времени, чем нам хотелось бы, и документация не соответствовала стандарту, который мы ожидали от службы, которая так сильно заряжается.
Само программное обеспечение работало нормально, но при попытке доступа к разделам с важной информацией об удаленном устройстве происходили многочисленные сбои. Мы связались со службой поддержки Dameware на этапе установки, и решение нашего запроса заняло несколько дней, и только после получения от нас последующего электронного письма..
Сильной альтернативой DRE является Zoho Assist, который имеет два разных типа программного обеспечения для удаленной поддержки: Удаленная поддержка и Автоматический доступ.
Удаленная поддержка работает почти так же, как и DRE, и поставляется в трех разных планах: от 8 долларов в месяц до 21 доллара в месяц. Более дорогие планы включают больше функций и больше одновременных сеансов, что сравнивается с одним активным сеансом для каждой лицензии DRE.
Zoho Assist может быть не таким безопасным, как DRE, но он подойдет тем, у кого более ограниченный бюджет, и тем организациям, которые уже могут использовать один из пакетов продуктов Zoho..
Sometimes getting to the root of an IT issue involves going right to the source.
Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?
Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
IT admins have enough on their plates without having to make house calls for IT troubleshooting.
Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.
Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.
IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.
Use the Dameware mobile app to remotely access network computers from mobile devices.
Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?
Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions.
Easily export AD properties, system configurations, and software information in .CSV or .XML formats.
Going through disparate systems to manage accounts can be a major burden.
Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.
Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose.
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
Don’t let non-responsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.
| Technicians | End Users | Price per License |
|---|---|---|
| 1 | Unlimited | $407 |
| 2 - 3 | Unlimited | $402 |
| 4 - 5 | Unlimited | $392 |
| 6 - 9 | Unlimited | $381 |
| 10 - 14 | Unlimited | $359 |
| 15+ | Unlimited | $316 |
A Technician operates Dameware Remote Support to administer diagnostic and systems troubleshooting to support an unlimited number of end users
Useful Resources
Dameware Remote Support is an industry favorite. Hands down.
"Dameware works all the time, it allows after-hours support [to be handled] remotely, and it’s far easier to use than previous software."
"Dameware also allows us to take care of an issue here on campus with much less disruption to what we may be working on at any given time because we don’t have to get up and walk over to someone’s desk in the next building."
"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."
"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."
"As we continue to get more and more remote sites, Dameware makes our job much easier. We can connect to user PCs without any hassle. If the machine is new, the files are pushed, and boom, you’re in in a matter of moments. Just a great tool and would recommend it to IT departments of all sizes."
"Dameware is an overall better tool than any other we’ve used. We are able to support end-users faster, and do so seamlessly."
Dameware Remote Support
4 / 5 Overall
Dameware Earns High Marks from IT Pros
Research from
FAQ: Questions, meet answers.
Dameware Remote Support provides so much more for faster problem resolution.Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities.
The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.
Although DRS requires the use of an agent, this does not require additional cost.
DRS is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. This means there’s no limit on the number of end users which can be supported by this solution.
Perpetual licensing and 24x7 support for the first year.Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365.
Dameware Remote Support requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.
Читайте также: